FAQs

Frequently asked questions will be posted here and updated regularly. Please read our relevant policies and previously asked questions before asking a new question.

Black Pier Policies:

FAQ Quick Links:

 

 

Subscriptions

Log in to your account and go to the account page where you will see a "Manage Subscription" button. Click that to see your subscription details, subscription activity and to manage your subscription.

If this doesn't answer your question and you're unable to find the answer on our website then please contact us and we'll be happy to help you.


Shipping

For non-local deliveries we currently use Hermes as our third-party shipping providers. We currenty only offer the 2-3 day service but this may change in future depending on demand. More details can be found on our shipping policy page and on the Hermes website. This service provider may change in future as our business evolves and requirements change.

If this doesn't answer your question and you're unable to find the answer on our website then please contact us and we'll be happy to help you.

We currently only sell within the UK but who knows what the future will bring. Please get in touch if you're interested in Black Pier Coffee outside of the UK, we'd love to have a chat.

If this doesn't answer your question and you're unable to find the answer on our website then please contact us and we'll be happy to help you.

Can't Find What You're Looking For?

We'd love to hear from you! Contact us if you have any enquiries, any issues with orders or if you just want to give us your feedback. We do our best to get back to you as quickly as we can.

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